YOUR ORDER:
We accept most cards, International Money Orders and U.S. checks. We charge your card upon shipping your items. Orders paid by check will ship after the check clears. Should you choose to order via email, please fill up our Order Form, include your payment details and send to Orders@curtainsandscents.net.
SCOPE OF SHIPPING:
We ship to the 48 contiguous states of the U.S., and from time to time, to Canada, Mexico and Puerto Rico. Do please ensure that you have written down the correct shipping address to avoid delay and additional delivery expenses.
PROCESSING:
We consider all orders to be firm and final, and we strive to process and ship your order within 48 hrs. There are, however, times when the bulk of orders we receive cause some delay in our shipping. Should we exceed 4 working days (not counting weekends and holidays) in completing your order, we will ship via US Postal Service Priority Mail to facilitate delivery. Any additional shipping expense in doing so will solely be for our account.
Please note that our office hours are 8:00 - 5:00, Pacific Standard Time, Monday - Friday. We do reply to email inquiries during weekends but we do not process nor ship any orders on Saturdays, Sundays and Holidays.
BACKORDERED ITEMS
We do not automatically process backordered items. We do have shipments coming in every month in our effort to always have ample supply of our beaded curtains. There are times, however, when for some reason, we do run out of a particular item for a short period of time. Backordered items are those that we are unable to ship 7 working days after we receive an order. Should this happen to your order, we will get in touch with you through email. You will have the option to wait for the items or just cancel the order. There are also cases when we are only able to initially make a partial shipment with the balance being backordered items. Again, you will be notified and we will wait for your confirmation before we process the partial shipment.
SHIPPING METHODS AND RATES:
Candles - We have a flat shipping rate of $8.19 via USPS Priority Mail for orders within the US. As a special promotion, we offer free shipping for orders over $75.00 via UPS Ground, within the US.
Curtains - Our default shipping method is UPS Ground based on real-time rates. We also give the option of shipping using the US Postal Service Priority Mail. As a policy, we review all orders and try to come up with the best shipping method that will be most beneficial to our customers. We will, however, notify you if we will be shipping through another carrier.
We automatically ship with USPS when you put down a PO Box as shipping address. All international orders are likewise shipped via USPS after we receive your approval of the shipping rate. We can also give estimates on shipping rates with the US Postal Service upon your request in the event that you wish to receive your order sooner. You will receive a quotation from us within 24 hrs of receipt of your order and we will process your order upon receiving your confirmation of shipping mode. We only process payments after we have shipped your order.
DELIVERY SCHEDULE:
UPS - Depending on location, your item(s) normally deliver within 7 days of shipping date, not counting weekends and holidays.
USPS - Priority mail usually delivers within 2-3 days from shipping date, not counting Sundays and holidays.
RETURN POLICY:
If for any reason, you are not satisfied with our product, email us at CustomerService@curtainsandscents.net within 5 days of receipt, and tell us the problem. You will then be assigned an RAN (Return Authorization Number). Please return the items in their original packaging including any and all protective materials that were used that will make it resalable. All returns are subject to a restocking fee of 12% to cover various processing and handling fees. Shipping cost, however, is not refunded. Item cost net of restocking fee will be returned to you through your payment method within 3-5 days of our receipt of your return. Should you prefer an exchange, shipping and any additional cost will be for your account. Please note that shipping costs for returning items to us will be for your account.
Defective items are replaced. If by chance you receive a defective item (e.g. one of the strings came off) , please let us know within 3 days of your receipt. You have to let us know what the problem is when you send in your RAN request and we will send a replacement within 3 days after we receive and inspect the item(s).
Please write your RAN outside the box and enclose a copy of your order indicating if you want a return or exchange. Returns without the RAN written outside the box will not be processed. Please note that RANs assigned to you are only valid for 14 days, inclulsive of weekends and holidays. If we are unable to receive your return within that period, the sale will be considered final and your return request will no longer be entertained. We hope you will understand that we would like to have our items back as soon as possible to avoid any wear and tear that will prevent us from being able to return the item back to our inventory.
